Refund Information

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at saramsarangkorea@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at saramsarangkorea@gmail.com.


Damaged/ Wrong Item(s) Return

Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect. To faster the process, please email us with your order number / the name of the product / pictures of the barcode(s) / pictures of the item where we can clearly see the issue.
An item can be deemed defective for one of the following reasons:

  • Wrong item: you received another product, the wrong color option or the wrong size
  • Defective / damaged: the product is damaged or missing a part.
  • Wrong info: the information displayed on the website regarding the product were incorrect when you placed the order

The claim will be accepted if:

1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
2. Notified us within 7 days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.

Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo-shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 1.20 inches between the received clothes and the size chart will be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*If we notice that there is an issue with the returned product(s) and you did not inform us beforehand, you will not be refunded for the said product.