We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Your return arrives here we will process refund or change as you have requested.
- Product authenticity Tag must be attached and intact
- Returned Items must be unused and with all original product tags attached
- Items must be shipped back for return within 30 days from delivery date.
- Return shipping cost is a customer's responsibility
You can return to:
201 C-dong, Bundang Techno Park 744, Pangyo-ro, Bundang-gu,
Seongnam, South Korea
You can always contact us for any return question at firstname.lastname@example.org.
Damaged/ Wrong Item(s) Return
Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect. To faster the process, please email us with your order number / the name of the product / pictures of the barcode(s) / pictures of the item where we can clearly see the issue.
An item can be deemed defective for one of the following reasons:
- Wrong item: you received another product, the wrong color option or the wrong size
- Defective / damaged: the product is damaged or missing a part.
- Wrong info: the information displayed on the website regarding the product were incorrect when you placed the order
The claim will be accepted if:
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
2. Notified us within 7 days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.
Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo-shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 1.20 inches between the received clothes and the size chart will be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*If we notice that there is an issue with the returned product(s) and you did not inform us beforehand, you will not be refunded for the said product.